Terms of service
The terms governing access to the PsPro AI website and the use of our voice and SMS agent platform.
Last updated October 6, 2026
Agreement
These terms govern your access to and use of the website, products, and services provided by Pay Stream Pro Inc., doing business as PsPro AI ("PsPro AI," "we," "us," or "our") at psproai.com. By accessing our website, contacting us, or opting in to our communications, you agree to these terms. If you do not agree, do not use the services.
Use of the platform itself is additionally governed by an executed order form and master services agreement, which control over anything stated here.
Service description
We provide AI voice and SMS agents that answer inbound communications, qualify and route leads, schedule appointments on a connected calendar or field service management account, and notify the customer's own staff, on behalf of our clients and our own business.
Service configuration, including scripts, pricing rules, and escalation logic, is defined jointly with the customer during onboarding and may be changed at any time.
The systems a customer connects themselves are a Google Calendar, a Microsoft 365 calendar, a Jobber account and, to take appointment deposits, a Stripe account, and what each one is used for is set out in our privacy policy. Connections to anything beyond those and the telephony provider are built during onboarding against that customer's account, and are described in their order form rather than here.
Connected accounts
A customer may connect a Google Calendar, a Microsoft 365 calendar or a Jobber account from the setup screen so the agent can offer times that are genuinely free and write the appointment where the business keeps its schedule. Connecting one is optional, and the person who authorizes it represents that they are permitted to grant that access on the business's behalf.
We access only what the booking feature needs, and only for the customer who connected the account. What is read and what is written in each case is set out in our privacy policy, which forms part of these terms.
A customer's own relationship with a connected provider is governed by their agreement with that provider, not by these terms, and they remain responsible for their account there. We are not a party to that agreement, and we are not responsible for a provider's acts, omissions, availability, pricing or changes to its interfaces. Where a provider changes or withdraws access, we may have to change or discontinue that connection.
A connection can be ended at any time, from our setup screen or from the provider's own permissions page, and either has the same effect: the stored authorization is erased, and the agent stops offering and writing times against that account. Appointments already written to a calendar or a schedule remain there, because they belong to the business. A customer who disconnects without configuring another source of availability is left with an agent that qualifies leads but does not book.
A Stripe account connected for deposits is covered separately under Payments and Stripe below.
Payments and Stripe
Our own fees are charged through Stripe. A customer may also connect a Stripe account from the setup screen so the agent can ask a caller for an appointment deposit, which is charged on the customer's own Stripe account rather than ours. Connecting one is optional, and the account is opened and verified on Stripe's own hosted pages.
Payment processing services for customers on PsPro AI are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a customer on PsPro AI, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of PsPro AI enabling payment processing services through Stripe, you agree to provide PsPro AI accurate and complete information about you and your business, and you authorize PsPro AI to share it and transaction information related to your use of the payment processing services provided by Stripe.
Card transactions are processed by Stripe's acquiring banks, which are named, with their contact information, in Stripe's acquirer disclosure.
Notice of updated Stripe terms. Stripe is updating its legal terms. You can read the Connected Account Agreement, which incorporates the Stripe Services Agreement. The updated terms take effect on January 6, 2027. You don't need to take any action, but by continuing to use Stripe's services on or after that date, you agree to the updated terms. A customer who does not agree may disconnect Stripe from the setup screen and contact us to stop using Stripe's services through PsPro AI before that date.
How Stripe handles the personal data it receives is described in our privacy policy. Disconnecting Stripe stops new deposit requests; it does not close the Stripe account, which belongs to the customer and holds their payouts and charge history.
Authorizations
Before an agent will answer a customer's number, and before calls can be recorded, an authorized person at the customer must sign the corresponding authorization in the dashboard. Those documents form part of the agreement between us and set out the customer's obligations on consent, carrier registration, opt-outs and recording.
Signing is electronic. Under the federal ESIGN Act and the Uniform Electronic Transactions Act, typing a name in the dashboard has the same effect as a handwritten signature. We record who signed, when, from what address, and the exact wording shown, and email a copy to the person who signed.
We may publish a new version of an authorization. Where we do, the service continues on the signed version until the customer is asked to sign the new one; a customer who declines may stop using the affected feature or terminate as set out below.
Porting a number to us, and any Business Associate Agreement, are handled outside the dashboard and require a countersigned document.
Eligibility
You must be at least 18 years old and able to form a binding contract to use the services. By using the services, you represent that you meet these requirements.
SMS and text messaging
By providing your mobile number and opting in, you consent to receive SMS and MMS text messages from PsPro AI related to your inquiry, including appointment confirmations, follow-ups, and qualifying questions.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply.
- Reply STOP to cancel at any time. Reply HELP for help, or contact info@psproai.com.
- Consent to receive messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
Mobile information
Our handling of mobile information is described in our privacy policy. Mobile opt-in data and consent are never shared or sold to third parties or lead generators.
Consent to communications
You agree that we and our automated systems may contact you at the phone number and email you provide, using the methods you consented to, for the purposes described in these terms and our privacy policy. You may withdraw consent to text messages by replying STOP, which also withdraws it for calls.
Messaging and calling consent is collected on our contact form and our account signup form, is never pre-ticked, and is optional on both: declining it does not stop you sending an enquiry or opening an account. One tick covers both channels, and it is recorded against your phone number rather than the form, so it continues to apply to a later enquiry you send us from that number and you are not asked again. An enquiry from a number with no opt-in on record is answered by email.
A message we start is held outside the quiet-hours window set on the account it is sent for, and goes out when that window opens. A reply to a message you sent, the text after a call we could not answer, and the acknowledgement of a form you have just submitted are answers to something you did, and are not held.
Acceptable use
You agree not to use the services to violate any law, infringe others' rights, transmit harmful or unlawful content, attempt to gain unauthorized access to our systems, or interfere with the operation of the services.
Customer responsibilities
Customers are responsible for the accuracy of the pricing, availability, and eligibility information supplied to the agent, and for ensuring their use complies with applicable law, including telemarketing, recording consent, and industry-specific regulations.
Customers must not use the platform for unsolicited outbound marketing, deceptive practices, or any purpose prohibited by carrier or regulatory rules.
A customer who switches recording on is responsible for the disclosure wording and for the law of the states their callers are in, which is frequently not the state the business is in. The obligations in the recording authorization apply for as long as recording is on.
Customers are responsible for setting a quiet-hours window appropriate to the jurisdictions they serve. The default follows the federal 8:00am to 9:00pm rule.
Availability
Any committed availability target and the service credits attached to it are defined in the customer's service level agreement. We do not publish a general uptime guarantee outside that agreement.
Scheduled maintenance is performed without downtime wherever possible using redundant application nodes.
Fees and term
Fees consist of a one-time implementation fee and a recurring monthly platform fee. Telephony and carrier costs are included in the monthly fee and are not billed on separately.
Accounts open with a 30-day trial during which no fee is charged. A payment method is held on file; an account closed before the trial ends owes nothing. The first monthly fee is charged when the trial ends, pro-rated to the first of the following month, and monthly fees are charged on the first of each month thereafter.
The implementation fee is not charged at signup or during the trial. It becomes due, and is invoiced once to the payment method on file, when the service books its first appointment for the customer. Appointments entered by the customer's own staff and demonstration bookings do not count. It is not charged if the service never books one.
Subscriptions run for an initial 90-day term from the first monthly invoice and continue month-to-month thereafter. Either party may terminate at the end of a billing period with written notice.
Guarantee: if the total value of appointments booked by the service and recorded by the customer as completed during the initial 90-day term is less than the fees the customer paid for that term, we will refund the difference to the payment method on file within thirty days of the term ending. The recorded values are those shown in the customer's dashboard and monthly report. This is the sole remedy under the guarantee and it does not apply to Enterprise agreements, which set their own terms.
If you engage us as a client, additional terms, service descriptions, and fees will be set out in a separate order form or agreement. Those terms supplement, and where they conflict, control over, these terms with respect to the client relationship.
Data ownership
Customers own their conversation data, transcripts, recordings, and lead records. Leads, appointments, transcripts and the audit log are readable in the dashboard for the life of the account, and recordings play from the lead they belong to.
There is no self-service bulk export today. On written request during the term, or within 30 days after termination, we will provide a copy of a customer's data in a machine-readable form at no charge.
Intellectual property
The services, including all software, text, graphics, and trademarks, are owned by PsPro AI or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable license to use the services for their intended purpose. You may not copy, modify, or redistribute any part of the services without our written permission.
Third-party names and marks used on this site identify the systems we connect to and nothing more. Google Calendar is a trademark of Google LLC, Microsoft 365 is a trademark of Microsoft Corporation, Jobber is a trademark of Octopusapp Inc., d/b/a Jobber, Stripe is a trademark of Stripe, Inc., and LinkedIn is a trademark of LinkedIn Corporation. Their owners are not affiliated with us, and naming them is not a claim of endorsement, sponsorship or partnership by them.
Third-party services
The services rely on third-party providers for telephony and message delivery, model inference, calendar and scheduling access, payment processing, and email delivery. They are named in our privacy policy. We are not responsible for the acts, omissions, or availability of third-party services, and your use of them may be subject to their own terms.
Disclaimers and liability
The services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, timely, secure, or error-free. Performance figures published on this website are illustrative and are not a guarantee of results.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of the services. Our aggregate liability for any claim will not exceed the fees paid to us, if any, in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless PsPro AI and its officers, employees, and agents from any claims, damages, or expenses arising out of your use of the services or your violation of these terms.
Termination
We may suspend or terminate your access to the services at any time, with or without notice, for conduct that we believe violates these terms or is harmful to other users or us.
Governing law
These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Utah, and you consent to their jurisdiction.
Changes to these terms
We may update these terms from time to time. Changes are effective when posted on this page, and we will update the date above. Your continued use of the services after changes take effect constitutes acceptance.
Contact
Pay Stream Pro Inc. d/b/a PsPro AI
7901 S 3200 W #94, West Jordan, UT 84084
Email: info@psproai.com
Phone: +1 (385) 331-0984
This page is provided for general information and does not constitute legal advice. Contract terms in an executed order form or master services agreement control in the event of any conflict.