Terms of service

Agreement

These terms govern your access to and use of the website, products, and services provided by PsPro AI ("PsPro AI," "we," "us," or "our") at psproai.com. By accessing our website, contacting us, or opting in to our communications, you agree to these terms. If you do not agree, do not use the services.

Use of the platform itself is additionally governed by an executed order form and master services agreement, which control over anything stated here.

Service description

We provide AI voice and SMS agents that answer inbound communications, qualify and route leads, schedule appointments on a connected calendar, and notify the customer's own staff, on behalf of our clients and our own business.

Service configuration, including scripts, pricing rules, and escalation logic, is defined jointly with the customer during onboarding and may be changed at any time.

Connections to systems beyond the calendar and telephony providers a customer connects themselves are built during onboarding against that customer's account, and are described in their order form rather than here.

Authorizations

Before an agent will answer a customer's number, and before calls can be recorded, an authorized person at the customer must sign the corresponding authorization in the dashboard. Those documents form part of the agreement between us and set out the customer's obligations on consent, carrier registration, opt-outs and recording.

Signing is electronic. Under the federal ESIGN Act and the Uniform Electronic Transactions Act, typing a name in the dashboard has the same effect as a handwritten signature. We record who signed, when, from what address, and the exact wording shown, and email a copy to the person who signed.

We may publish a new version of an authorization. Where we do, the service continues on the signed version until the customer is asked to sign the new one; a customer who declines may stop using the affected feature or terminate as set out below.

Porting a number to us, and any Business Associate Agreement, are handled outside the dashboard and require a countersigned document.

Eligibility

You must be at least 18 years old and able to form a binding contract to use the services. By using the services, you represent that you meet these requirements.

Mobile information

Our handling of mobile information is described in our privacy policy. Mobile opt-in data and consent are never shared or sold to third parties or lead generators.

Consent to communications

You agree that we and our automated systems may contact you at the phone number and email you provide, using the methods you consented to, for the purposes described in these terms and our privacy policy. You may withdraw consent to text messages by replying STOP, which also withdraws it for calls.

Messaging and calling consent is collected on our contact form and our account signup form, is never pre-ticked, and is optional on both: declining it does not stop you sending an enquiry or opening an account. One tick covers both channels, and it is recorded against your phone number rather than the form, so it continues to apply to a later enquiry you send us from that number and you are not asked again. An enquiry from a number with no opt-in on record is answered by email.

A message we start is held outside the quiet-hours window set on the account it is sent for, and goes out when that window opens. A reply to a message you sent, the text after a call we could not answer, and the acknowledgement of a form you have just submitted are answers to something you did, and are not held.

Acceptable use

You agree not to use the services to violate any law, infringe others' rights, transmit harmful or unlawful content, attempt to gain unauthorized access to our systems, or interfere with the operation of the services.

Customer responsibilities

Customers are responsible for the accuracy of the pricing, availability, and eligibility information supplied to the agent, and for ensuring their use complies with applicable law, including telemarketing, recording consent, and industry-specific regulations.

Customers must not use the platform for unsolicited outbound marketing, deceptive practices, or any purpose prohibited by carrier or regulatory rules.

A customer who switches recording on is responsible for the disclosure wording and for the law of the states their callers are in, which is frequently not the state the business is in. The obligations in the recording authorization apply for as long as recording is on.

Customers are responsible for setting a quiet-hours window appropriate to the jurisdictions they serve. The default follows the federal 8:00am to 9:00pm rule.

Availability

Any committed availability target and the service credits attached to it are defined in the customer's service level agreement. We do not publish a general uptime guarantee outside that agreement.

Scheduled maintenance is performed without downtime wherever possible using redundant application nodes.

Fees and term

Fees consist of a one-time implementation fee, charged when the account is opened, and a recurring monthly platform fee. Telephony and carrier costs are included in the monthly fee and are not billed on separately.

The implementation fee and the first monthly fee are charged together at signup, with that first month pro-rated to the first of the following month. Monthly fees are charged on the first of each month thereafter.

Subscriptions run for an initial 90-day term and continue month-to-month thereafter. Either party may terminate at the end of a billing period with written notice.

If you engage us as a client, additional terms, service descriptions, and fees will be set out in a separate order form or agreement. Those terms supplement, and where they conflict, control over, these terms with respect to the client relationship.

Data ownership

Customers own their conversation data, transcripts, recordings, and lead records. Leads, appointments, transcripts and the audit log are readable in the dashboard for the life of the account, and recordings play from the lead they belong to.

There is no self-service bulk export today. On written request during the term, or within 30 days after termination, we will provide a copy of a customer's data in a machine-readable form at no charge.

Intellectual property

The services, including all software, text, graphics, and trademarks, are owned by PsPro AI or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable license to use the services for their intended purpose. You may not copy, modify, or redistribute any part of the services without our written permission.

Third-party services

The services rely on third-party providers for telephony and message delivery, model inference, calendar access, and email delivery. They are named in our privacy policy. We are not responsible for the acts, omissions, or availability of third-party services, and your use of them may be subject to their own terms.

Disclaimers and liability

The services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, timely, secure, or error-free. Performance figures published on this website are illustrative and are not a guarantee of results.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of the services. Our aggregate liability for any claim will not exceed the fees paid to us, if any, in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless PsPro AI and its officers, employees, and agents from any claims, damages, or expenses arising out of your use of the services or your violation of these terms.

Termination

We may suspend or terminate your access to the services at any time, with or without notice, for conduct that we believe violates these terms or is harmful to other users or us.

Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Utah, and you consent to their jurisdiction.

Changes to these terms

We may update these terms from time to time. Changes are effective when posted on this page, and we will update the date above. Your continued use of the services after changes take effect constitutes acceptance.

Contact

PsPro AI
7901 S 3200 W #94, West Jordan, UT 84084
Email: info@psproai.com
Phone: +1 (385) 331-0984