The 9pm call books itself into Tuesday at 10.

We target a first real call within two weeks for a single location, and we will commit to a date once we have seen your intake script, pricing rules, and service area. We spend the first days on that configuration, then the agent runs on overflow and after-hours only — that is what the 30-day trial is for — before it takes primary, on the day you say so.

After the agent books your first appointment, and not before. That means a real visit the agent put on your calendar, Jobber or dispatch board from a call or text it handled — not one your office booked by hand, and not a demo. The moment it happens we are told, and the $2,500 is invoiced to the card on file as a one-off. It is never charged at signup, never during the trial, and never because a month went by. If the agent never books you anything, it is never charged at all.

At the end of your initial 90-day term we add up two numbers. One is what you paid us in that time: the build fee if it was invoiced, plus the monthly fees — at most $4,000 on Launch and $6,250 on Scale. The other is the confirmed revenue in your monthly reports for the same period: the jobs the agent booked that you marked done with a figure. If the second is smaller than the first, we refund the difference to the card you paid with. The only thing it asks of you is the thing the product already asks — record what each visit came to — and it reads the same figures you do, so there is no separate audit and nothing to argue over.

Nothing is charged for 30 days. Your card is held so the account can go live, and the agent takes the calls you point at it — after hours and overflow to begin with, your whole line when you decide — while every call is recorded and transcribed for you to read. If you close the account before day 30 you owe nothing: no monthly, no build fee, no cancellation charge. Stay, and the first monthly invoice is raised on day 31, pro-rated to the 1st.

The agent identifies itself as an assistant when asked, and we can make disclosure mandatory on every call if your state or industry requires it. Most callers do not ask — they care that someone picked up and solved their problem.

It escalates. You define the triggers — an angry caller, an out-of-scope request, a VIP account — and the agent either puts the call straight through to your line or takes the details. Either way everyone on the account is emailed within seconds, with what the agent already found out, so nobody has to be watching a dashboard.

No. It is there to help the people you have, not to take their place. It answers the calls nobody is free for — after hours, on weekends, while you are on a job or already on the other line — and puts anything that needs a person through to your team. Your office spends its time on the customers in front of them instead of on a ringing phone.

You do. You train it the way you would train a new employee: tell it what you sell, what you charge, where you work, who you turn away and which calls come straight to you. Then you listen to its calls — every one is recorded and transcribed — and when you hear something you would have handled differently, tell us what to change and it is live on the next call. It starts on overflow only, and takes the phone first when you decide it is ready.

Every booked visit gets one text the day before asking whether it still stands. A yes marks it confirmed on your board. A no becomes a cancellation or a reschedule in the same thread, which turns a wasted trip into a slot you still have a day to resell. We ask once and never chase — a second unanswered text is how a business teaches its customers to ignore the first — so the visits nobody answered stay on the board as unconfirmed, which is the short list worth a phone call in the morning.

They reply to the confirmation text in their own words — "can we do Thursday instead" is enough. The agent finds the visit from their number, offers times you are genuinely free at, moves it, and puts the old slot back on the market. Same on a call: someone ringing about a booking they already have is answered about that booking rather than sold a second one. There is no reply code to remember, deliberately: "cancel" is a carrier opt-out keyword, and a customer who typed it would be unsubscribed instead of rescheduled.

Three ways, and you pick one. If you keep a calendar — Google Calendar, or Microsoft 365 for a business on Office 365 or Outlook — it reads the hours you are already booked and writes the visit back as an event. If you run on Jobber, it reads what is already on that schedule — visits, assessments, tasks and events, not just job visits — and files the visit on it under the client, creating the client if you do not have them yet. If you keep none of those — which is most emergency and same-day trades — we keep the board ourselves: you list the crews, trucks or techs you can send, and an hour is offered until every one of them is already out in it — mark somebody away for the day and the agent stops offering their slot from that moment. Whichever it is, it is crossed with the working hours you set, so a caller at 9pm is offered real openings on a working day rather than the hour they happened to call, and the moment the agent names a time it is held for five minutes so two callers in the same minute cannot be given the same slot. Jobber is the one piece of dispatch software we sign into and write the job in; into any other, we still do not. What we can do there is send every booking, move and cancellation to an endpoint you nominate, signed and retried until it lands, for your system or whoever wires it up to create the job from — so a schedule that has to stay there is a wiring job rather than a dead end. Either way, tell us before you buy.

You define fit: the area you serve, the jobs you take, the minimum size worth a visit, and whatever else disqualifies a caller. The agent applies those on the call and marks every lead qualified, escalated or unqualified, so someone outside your rules is told politely and never reaches your calendar. You see the reasoning on the transcript, and you can have the rules changed whenever you like — tell us and the next call works from them.

The agent is instructed never to quote a number that is not in your script, and to say it will confirm and route to a human instead. The things that must never be improvised are checked in code rather than asked of the model: it can only offer times your calendar is genuinely free at, and it cannot text a number that opted out.

Recording is off until you turn it on, and when it is on the disclosure is spoken before anything is captured. Consent is captured and timestamped, opt-outs propagate across voice and SMS immediately, and messages we start are held during quiet hours. We register your 10DLC campaign and keep an audit log of every message and call.

No. We forward your existing number or sit in front of it as an overflow and after-hours destination. Your number, your caller ID, your brand.

Up to five on Scale, and they are genuinely separate lines rather than five numbers pointed at one script. Each has its own voice agent, its own SMS agent, its own greeting and its own departments, so a commercial line and a residential one answer differently and transfer to different desks — a caller on the emergency number is never offered billing. What they share is the account: one calendar, one bill, one conversation count, and one dashboard the whole book of business is read from. Launch runs one number. Moving down a tier never takes a number off you, but you cannot add another until you are back inside the new allowance.

You keep going, at your plan's own rate. Launch is $1.00 a conversation past 500 and Scale is $0.50 past 2,500 — the same rate you already pay inside the plan, because a busy month is the product working rather than something to fine you for. We email the workspace at 80% and again when the included conversations are used up, so the invoice is never the first you hear of it. If the overage stops being occasional we will tell you that moving up a tier is cheaper, because it is.

There is a hard ceiling and it is 1.5× your plan: 750 conversations on Launch, 3,750 on Scale. Reaching it does one of two things and neither of them is a surprise invoice. Either we move you up a tier — only ever when the pace you are running would have cost more in overage than the bigger plan charges, so the move is the cheaper of the two and never the dearer — or the agent stops answering. When it stops, and this is the part worth reading, your calls do not. They ring through to your own line exactly as they did before you had an agent, and inbound texts are still recorded for you to read. The phone never goes dead because a meter ran out. Stay on your plan and the most a month can cost is $750 on Launch and $1,875 on Scale.

Because it only fires when the arithmetic makes it the cheaper month for you, and here is the arithmetic. 1,250 conversations is the break-even: at Launch's $1.00 a conversation, 1,250 costs exactly what Scale costs. So the test at the ceiling is the pace you are running, not the ceiling itself. Hit 750 on the 11th and you are on for roughly 2,300 conversations — a month that would come to about $2,300 on Launch against Scale's $1,250, so we move you and you pay a thousand less. Hit the same 750 on the 29th and you are on for about 780, which is a busy fortnight rather than a bigger business, so we leave you where you are and the agent stops: moving you with two days left would cost you $500 for those two days. It only ever goes Launch to Scale, never to Enterprise, which is scoped and quoted by a person rather than reached by a meter. The move waits for the money: the difference for the rest of the month is charged to the card on file, Stripe emails you the receipt, and you are on Scale the moment it clears. It never happens during the trial, only once your plan is live, and you can make the same move yourself from your account page whenever you like. You get an email the moment it happens with the numbers in it, your dashboard says so, and if it really was a freak month we will move you back and bill the old rate. Prefer never to be moved? Say so and we will switch it off — you will stop at the ceiling instead.

Turning the agent off returns calls to your existing routing. Inside the 30-day trial you owe nothing. After it, contracts are month-to-month following the initial 90 days — and those 90 days are the ones the guarantee covers — and you keep every transcript and recording on export.