The 9pm call books itself into Tuesday at 10.

We target a first real call within two weeks for a single location, and we will commit to a date once we have seen your intake script, pricing rules, and service area. We spend the first days on that configuration, then run a shadow period where the agent handles overflow only before it takes primary.

The agent identifies itself as an assistant when asked, and we can make disclosure mandatory on every call if your state or industry requires it. Most callers do not ask — they care that someone picked up and solved their problem.

It escalates. You define the triggers — an angry caller, an out-of-scope request, a VIP account — and the agent either puts the call straight through to your line or takes the details. Either way everyone on the account is emailed within seconds, with what the agent already found out, so nobody has to be watching a dashboard.

Every booked visit gets one text the day before asking whether it still stands. A yes marks it confirmed on your board. A no becomes a cancellation or a reschedule in the same thread, which turns a wasted trip into a slot you still have a day to resell. We ask once and never chase — a second unanswered text is how a business teaches its customers to ignore the first — so the visits nobody answered stay on the board as unconfirmed, which is the short list worth a phone call in the morning.

They reply to the confirmation text in their own words — "can we do Thursday instead" is enough. The agent finds the visit from their number, offers times you are genuinely free at, moves it, and puts the old slot back on the market. Same on a call: someone ringing about a booking they already have is answered about that booking rather than sold a second one. There is no reply code to remember, deliberately: "cancel" is a carrier opt-out keyword, and a customer who typed it would be unsubscribed instead of rescheduled.

Two ways, and you pick one. If you keep a calendar — Google Calendar, or Microsoft 365 for a business on Office 365 or Outlook — it reads the hours you are already booked and writes the visit back as an event. If you do not keep one — which is most emergency and same-day trades — we keep the board ourselves: you list the crews, trucks or techs you can send, and an hour is offered until every one of them is already out in it — mark somebody away for the day and the agent stops offering their slot from that moment. Either way it is crossed with the working hours you set, so a caller at 9pm is offered real openings on a working day rather than the hour they happened to call, and the moment the agent names a time it is held for five minutes so two callers in the same minute cannot be given the same slot. What we still do not do is sign into someone else's dispatch software and write the job in it ourselves. What we can do is send every booking, move and cancellation to an endpoint you nominate, signed and retried until it lands, for your system or whoever wires it up to create the job from — so a schedule that has to stay there is a wiring job rather than a dead end. Either way, tell us before you buy.

You define fit: the area you serve, the jobs you take, the minimum size worth a visit, and whatever else disqualifies a caller. The agent applies those on the call and marks every lead qualified, escalated or unqualified, so someone outside your rules is told politely and never reaches your calendar. You see the reasoning on the transcript, and you can change the rules whenever you like.

The agent is instructed never to quote a number that is not in your script, and to say it will confirm and route to a human instead. The things that must never be improvised are checked in code rather than asked of the model: it can only offer times your calendar is genuinely free at, and it cannot text a number that opted out.

Recording is off until you turn it on, and when it is on the disclosure is spoken before anything is captured. Consent is captured and timestamped, opt-outs propagate across voice and SMS immediately, and messages we start are held during quiet hours. We register your 10DLC campaign and keep an audit log of every message and call.

No. We forward your existing number or sit in front of it as an overflow and after-hours destination. Your number, your caller ID, your brand.

Up to five on Scale, and they are genuinely separate lines rather than five numbers pointed at one script. Each has its own voice agent, its own SMS agent, its own greeting and its own departments, so a commercial line and a residential one answer differently and transfer to different desks — a caller on the emergency number is never offered billing. What they share is the account: one calendar, one bill, one conversation count, and one dashboard the whole book of business is read from. Launch runs one number. Moving down a tier never takes a number off you, but you cannot add another until you are back inside the new allowance.

You keep going, at your plan's own rate. Launch is $1.00 a conversation past 500 and Scale is $0.50 past 2,500 — the same rate you already pay inside the plan, because a busy month is the product working rather than something to fine you for. We email the workspace at 80% and again when the included conversations are used up, so the invoice is never the first you hear of it. If the overage stops being occasional we will tell you that moving up a tier is cheaper, because it is.

There is a hard ceiling and it is half again your plan: 750 conversations on Launch, 3,750 on Scale. Reaching it does one of two things and neither of them is a surprise invoice. Either we move you up a tier — only ever when the pace you are running would have cost more in overage than the bigger plan charges, so the move is the cheaper of the two and never the dearer — or the agent stops answering. When it stops, and this is the part worth reading, your calls do not. They ring through to your own line exactly as they did before you had an agent, and inbound texts are still recorded for you to read. The phone never goes dead because a meter ran out. Stay on your plan and the most a month can cost is $750 on Launch and $1,875 on Scale.

Because it only fires when the arithmetic makes it the cheaper month for you, and here is the arithmetic. 1,250 conversations is the break-even: at Launch's $1.00 a conversation, 1,250 costs exactly what Scale costs. So the test at the ceiling is the pace you are running, not the ceiling itself. Hit 750 on the 11th and you are on for roughly 2,300 conversations — a month that would come to about $2,300 on Launch against Scale's $1,250, so we move you and you pay a thousand less. Hit the same 750 on the 29th and you are on for about 780, which is a busy fortnight rather than a bigger business, so we leave you where you are and the agent stops: moving you with two days left would cost you $500 for those two days. It only ever goes Launch to Scale, never to Enterprise, which is scoped and quoted by a person rather than reached by a meter. You get an email the moment it happens with the numbers in it, your dashboard says so, and if it really was a freak month we will move you back and bill the old rate. Prefer never to be moved? Say so and we will switch it off — you will stop at the ceiling instead.

Turning the agent off returns calls to your existing routing. Contracts are month-to-month after the initial 90 days, and you keep every transcript and recording on export.