Privacy policy

Information we process

For website visitors, we process contact details you submit through our forms, along with standard server logs such as IP address, user agent, and referring page.

For customer deployments, our agents process call audio, recordings, transcripts, SMS message content, phone numbers, and any information a caller chooses to provide during a conversation. This data is processed on behalf of our customer, who is the controller of that data.

How we use it

We use website information to respond to inquiries, schedule demos, and improve the site. We do not sell personal information.

We use conversation data to deliver the service: routing calls, booking appointments, syncing records to the customer's systems, and producing quality metrics. Data is not used to train third-party foundation models.

Recording and consent

Recording disclosures are configured per deployment and played based on the caller's jurisdiction. Consent and opt-out events are timestamped and retained as part of the audit log.

Callers may opt out of SMS at any time by replying STOP. Opt-outs propagate across voice and SMS channels immediately.

Retention

Default retention for recordings and transcripts is configurable per customer, from indefinite storage down to a 24-hour purge. Redaction of PII and PHI can be applied at ingest.

Website inquiry data is retained for up to 24 months unless you request earlier deletion.

Security

Data is encrypted in transit with TLS 1.3 and at rest with AES-256. Internal services communicate exclusively over a private encrypted network with no public database exposure.

Access follows least privilege, is role-based, and is logged to an immutable audit trail.

Subprocessors

We use a limited set of subprocessors for telephony, speech processing, model inference, and infrastructure hosting. A current list is available on request and to customers under contract.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to certain processing.

To exercise a right, or if a caller wishes to make a request relating to a conversation with one of our agents, contact hello@psproai.com. Requests relating to a customer deployment are forwarded to that customer as controller.

Contact

Questions about this policy can be sent to hello@psproai.com.